Customer Support Representative - Japanese speaking

Department: Customer Experience

Locations: Sydney

Job Requisition ID: JR001700

About the Team

The Global Support team is built across multiple hubs (Austin, LA, Sydney, Yerevan, Amsterdam) in 3 main regions. We have different levels within the support team with CSR 1 (Customer Support Representative) based offshore. Then our CSR 2 (this role), and Technical Support Engineers report to the same Manager in the respective hubs.

The CSR 2 role will have the opportunity to move into the Technical Support Engineer role.

About the Role

This role is opening up as we’re growing and expanding our team in the JAPAC region.

At Miro, we’re a diverse team that takes pride in offering our customers a product, experience, and support in their language. This person will be working with the global team to expand our support offering while gaining skills in troubleshooting, technical expertise, problem-solving, and effective communication by tickets, phone, and chat. Mironeers work in a hybrid model, with 2 days a week in office culture as our baseline. However, we are flexible with WFH when needed. 

We dream big, work hard, and play as a team to win the world. As a rapidly growing company, there are opportunities for internal growth and career development. If you’re passionate, ambitious, and have a collaborative mindset, come join our Miro Support team!

This role is open as we grow the team to meet demand in our region, including the Japan market. We would love the person who accepts this role to live in Sydney and participate in hub activities where possible!

What you’ll do

  • Balance Performance and Productivity with Metrics
  • Probe, troubleshoot, and investigate customer questions, issues, and some limited service requests
  • Internal and external communication
  • Collaborate on Projects once performance and productivity milestones are met
  • Use prioritisation and collaboration to address issues and incidents as they come in

What you’ll need

  • Personal Ownership and Accountability
  • Curiosity about the product, questions, etc.
  • Empathetic and Open-Mind
  • Japanese business level communication Skills (Written and Spoken)
  • Positive Culture Contributor

What's in it for you

  • Competitive equity package
  • Private health insurance program
  • Salary continuance insurance and Life insurance coverage
  • Free lunches on in-hub days with fully stocked snacks and drinks
  • Wellbeing benefit and WFH equipment allowance
  • Annual learning and development allowance to grow your skills and career
  • Opportunity to work for a globally diverse team

About Miro

Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 100M users and 250,000 companies collaborate in the Innovation Workspace. Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world.

We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!

Check out more about life at Miro: 

At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.

Miro handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here. 

Apply for Customer Support Representative - Japanese speaking

Valid email format: example@domain.com
Valid phone number format: +31636363634

Resume/CV *

Attach
File types: pdf, doc, docx, txt, rtf
File size: max 2MB

Cover Letter

Attach
File types: pdf, doc, docx, txt, rtf
File size: max 2MB

Will you now or in the future require visa sponsorship for employment with Miro? *

Max 900 characters allowed.
Max 900 characters allowed.

Global Demographic Questionnaire

At Miro, we're committed to building a diverse and inclusive workplace where everyone can thrive. Your unique perspectives empower us to innovate and drive positive change.

While we're eager to learn more about the rich diversity of our candidates, your privacy is paramount. Participation in this questionnaire is completely optional, and any information you provide will be de-identified and analyzed in aggregate form, ensuring it cannot be used to identify you personally.

The insights gained will directly contribute to our broader inclusion strategy, helping us to identify opportunities for enhancing representation and fostering an environment where all talent can succeed. Rest assured, your responses will not influence your application and will be kept strictly confidential.

By choosing to share your demographic information, you're helping us move towards a more inclusive future. If you consent to participate:

When were you born? *

Which of the following best describes your gender identity? *

Do you identify as a member of the LGBTQ+ community? *

Please note, if you continue in the interview process or are hired and wish to disclose any demographic information for which you would need to be accommodated, you will need to make this disclosure again separately, as the information provided here will not be linked to your identity.

Prepare yourself to go beyond

Here are some helpful tips to ensure you have all the correct information throughout our hiring process.

How we hire

  • 01. Recruiter Screen

    A 30-min interview to discuss your relevant skills, perspective on resilience, experience, and what motivates you to join Miro.

  • 02. Hiring Manager

    The hiring manager will meet to discuss your experience and fit for the role by assessing whether you align with the Miro Mindset (Curiosity, Drive, Resilience, Empathy, Cognitive Agility & Accountability). This interview usually takes 90-120 minutes.

  • 03. Skill Assesment

    An interactive presentation to see your skills in action, based around a particular case study or business problem.

  • 04. Meet the Team

    Here you will meet cross-functional stakeholders, and we will ask evidence-based questions to evaluate how well you align with the role and Miro's values and culture.

  • 05. Leadership Round

    Meet a member of the leadership team to discuss Miro’s company values and share your vision for success at Miro. 

Ready to go beyond?